Support
We're here to help.
Questions about an order, a product, or anything else? Send us a message and our team will get back to you within one business day.
hello@sereneandsage.ca
Response time
Within 1 business day, Monday to Friday.
Order support
Have your order number ready for the fastest help. Track your order anytime from the Track Order page.
Frequently asked
How long until my order ships?+
Orders are processed within 1–3 business days. You will receive a tracking number by email as soon as your order leaves our facility.
What is your return policy?+
We offer 30-day hassle-free returns on unopened items in their original packaging. See our Shipping & Returns policy for full details.
Are your products cruelty-free?+
Yes. Everything we make is cruelty-free and formulated with naturally derived ingredients in small batches.
Which payment methods do you accept?+
All payments are processed securely through our Wix checkout. We accept major credit cards and any methods enabled on our store.